All About Cincinnati strives to exceed all expectations with the products and services provided to our customers.  Please review this refund policy prior to signing a contract or purchasing a product.

Cancellation & Refund Policy

Project Contracts – Cancellation & Refund Policy

All contract cancellations must be submitted in writing and sent by email to, and the request must include your contract number and “CANCELLATION” in the subject line.

  • Your contract will be considered cancelled at the date and time it is received.

You may cancel a signed contract within 3 (three) business days for a full refund of your deposit, minus a $200 Administrative Fee. 

  • The refund will be processed to your original payment method within three business days. 
  • If you paid cash, your refund will be in the form of a money order or cashiers check, and will be mailed within 7 business days to the address listed on your contract.

Please understand that most project contracts include a flat rate total, which includes a discount for bundling multiple services, products, and expenses.

Also, once you have signed the contract and you have paid the deposit, your project is considered officially in process.  

If you cancel your project at any time, for any reason, after the three business days window, any refund due will be calculated as follows:

  • A final invoice will be created for all time spent, materials, and any other incurred expenses thus far, related to your cancelled project. 
    • Labor will be calculated at $150/hour, times the number of hours completed on the project (rounded to the nearest 1/4 hour).
    • Materials and any other expenses will be billed to you at actual cost.
    • No discounts will be applied to this final invoice.
  • Any deposit or other payments you have made on the account prior to cancellation will first be applied to the final invoice for the project, then to any past-due balances on your account.
  • Any remaining credit balance on your account will be refunded to you by mail, in the form of a cashiers check or money order, within 30 days of cancellation.

Print Advertising – Refund Policy

All Print Advertising product orders (513 Guide Ad Space, Business Cards, etc.) include a proof, which requires your emailed written approval, prior to printing. 

Your approval is your acknowledgement that everything in the proof is correct and to your liking, including, but not limited to, layout, design, color-scheme, all text grammar, verbiage, spelling, and punctuation.

No Refunds will be given once you have approved the proof and your order has been sent for printing.  No exceptions.

Prior to approval and being sent for printing, you may cancel your order for a full refund, minus an administrative fee of $100.

Late or missing refunds

All refunds are processed within 30 days of being approved. 

If it has been over 30 days and you still haven’t received a refund, first check your transaction record again.  Then, contact your bank or credit card company, as there is often processing time before your refund is officially posted to your account.

If you’ve done all of this and still have not received your refund, please contact us at

Need help?

Contact us at for questions related to refunds and returns.